Mission Critical IoT
Smarter Support for Connected Lives
We are your trusted source for world-class technical and customer support services for your IoT solution to help you unlock the power of IoT with premier customer service experiences to grow and take your business to the next level. Our services enable our clients to better focus their time and resources on what they do best.
Check out IoT Nuggets
Smarter Support for Connected Lives
with Dan Croft Co-Founder and CEO of Mission Critical IoT
presented by BH IoT Group Steve Brumer and Doug Cohen
Reliable IoT Technical Support
Why wouldn't you provide your customers
with the best support experience?
IoT Solution Support
Our team of experts provide comprehensive IoT solution support to ensure that you have everything you need for success. We are here to help you focus on what matters most to you, like creating valuable IoT solutions.
IoT Solution and Onboarding Support
We provide services so that your customers can get up and running with ease. We help configure devices, troubleshoot issues, and more - ensuring your customers enjoy a great experience right from the start.
IoT Solution Presales
Our experienced presales team provides critical support during the sales process, making sure your prospects get the best possible experience. We can help you with initial customer onboarding, product demos, and more.
IoT Employee and Customer Training
Our team of experienced trainers offer comprehensive training programs for employees, channel partners, and customers alike. We provide training in multiple formats such as live seminars, webinars, online courses, and more.
Important Benefits
Unlock the Power of IoT
Leading organizations in IoT work with us to increase customer satisfaction of their IoT solutions to accelerate their IoT deployments as well as retain and attract new customers. They tell us positive customer experiences increase brand awareness and positive word-of-mouth.
Our clients say providing effective customer support for IoT solutions can be difficult for IoT vendors and suppliers for many reasons. As their customers may not fully understand how to use or troubleshoot their IoT devices, network and applications, our clients have told us that delivering a consistent positive customer experience is a challenge for them on their own.
We collaborate with our clients to efficiently provide a superior customer experience for their customers because IoT vendors and suppliers that are able to deliver improved customer experiences have a competitive advantage over those that do not. Here's why:
Increase Customer Satisfaction
Improved customer experience in IoT results in happier customers who are more likely to go from POC to full production deployment, expand and recommend you to others.
Increase Customer Loyalty
Customers who have a positive experience with an IoT solution are more likely to stick with that company by continuing to use and add to their IoT solutions.
Increase Revenue Growth
Companies with a strong focus on customer experience in IoT are more likely to see increased revenue due to of customer loyalty and positive word-of-mouth marketing.
